Milano Malpensa - Terminal 1
About
Airport Terminals
Location
Adress: Milano Malpensa, Ferno, 21010
Phone: +39 02 232323
Work Hours
Business info
- wifiWi-FiFree
Reviews
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Gerry S.
Luxury Shopping Experience at Malpensa! The jewel in the airport's crown, this new shopping gallery, is located in the departures area of Terminal 1. The most notable international luxury brands include Bulgari, Armani, Ermenegildo Zegna, Etro, Gucci, Hermès, Montblanc, Salvatore Ferragamo, Bottega Veneta, Tod's, Moncler, Damiani, Hugo Boss, Furla, Moreschi, Pinko, Piquadro, Swatch and many others.
The area also houses some great restaurants, bars and a well stock duty free area with a great elections of Italian specialties for last minute gift ideas.
Safe travels! -
Edwin B.
You awake to find yourself in a strange land where you have to pay for water in restaurants. You gather your oversized luggage from your room and saunter out into the bitter cold. You attempt to find the shuttle bus from Terminal 2 to Terminal 1 and spend an hour finding it. You board the bus.
Mile 0
The shuttle drops you off at the ground floor entrance next to the Sheraton. You enter inside into a corridor and you observe the monitors for your check-in counter number - in your case, Delta - at check in counter 24. You then follow the overhead signs: left for check-in counters 12-24, right for counters 1-10. You make a left and ride a 3 story long escalator to the second floor where it spits you out in front of counter 12. Like most international terminals, you have multiple rows of check in counters parallel to each other in ascending order. You keep going until you see 14, 15... then 18. But 24 is not here.
You make your way to the far corner where another sign points to counters 20-24. A sign indicates that only ticketed passengers are allowed, and you press on. Here you're greeted by a curved, empty hallway that leads you into another room. Through an automatic door you find check in counter 24; you check in your bags, hand your checked luggage to the agent, and have your boarding pass printed for Gate B6. But the security checkpoint is not here.
Mile 0.18.
You follow the overhead signage to security and it spits you out where you were before the winding corridors, 18, 17... then 12. You backtracked to where you came from but instead of going down, you proceed straight to security. Just behind the entrance, you spot the tax refund counter, see the line, and shake your head.
Mile 0.36
At the security checkpoint you have to separate your electronics and your liquids from the bag into the bins. You separate your electronics, but you leave your scented hotel soaps and shampoos in your backpack. As expected it goes in through the X-Ray machine and back out. But your little orange carry-on - there are no liquids - is instead wheeled to a separate security line where the security agent asks you to open it up. Your luggage is now wide open, the security guard pats it down and swabs it for... residue?... He gives the all clear, you close it back up, and wheel it down to your gate. But this isn't like most airports.
Mile 0.38
You see in front of you the duty-free shops and you are lulled into a false sense of ease. Hoping to get your money back, you make your way toward the A gates to claim your tax refunds because the line for tax refunds pre-security was insane. Here, there are no lines.
Mile 0.44
Clutching half-ripped envelopes of Planet Payment and Global Blue, you hurry your way to your gate. Your phone buzzes and your plane is now boarding. You make your way 700 feet through a corridor of duty-free shops to your gate. But there are no gates here.
Mile 0.64
Instead you see another overhead sign for passport control. You see a snaking line going far back and you wonder if you're going to miss your flight. Just up ahead, a glimmer of hope. You see a lonely airport agent expediting entry for irresponsible people like you whose flights are now boarding. You enter a small hallway, and on the other side, you see the end of the snake. If you were a responsible person, you might have stood here for the better part of an hour. At the irresponsible people's short line you look at what could have been and reminisce about fond memories of the line at the DMV. Your daydream is interrupted by the passport agent who calls you up, stamps your passport, and motions for you to go through.
Mile 0.67
Just outside passport control, you see a sign for Gates B35-44, but the overhead sign instructs you to walk further for Gate B6. You follow through some moving walkways, one after another, and each overhead sign looms large instructing you to walk further to Gate B6. You quicken your stride and wonder if your flight has already left. You begin to lose hope, but just in front, a Delta agent holds up a sign for final boarding.
Mile 0.86
She cheers you on for having made it and assures you that your boarding gate is just beyond the bar. You feel that this is the last lap and you hurry toward the gate. You do not see a bar but you feel as if your judgment is clouded by heat stroke.
Mile 0.98
Finally, you reach the boarding gate. The Delta agent scribbles gibberish on your boarding pass and passes you on to another agent. She scans your boarding pass and motions for you to go into the jet bridge. You walk further down when you're stopped by airport employees who instructs you to take a detour to the right to meet more security personnel. For the third round of security inspections, you expect that you would have to strip, spread your cheeks and cough. Disappointingly, the agent instead strip searches your orange luggage and swabs your hand for more residue.
He finds nothing. You board the plane and sit.
Mile 1.0 -
Ms Ruby O.
Still has a lot of work to do to improve. This is not what an international airport should be like. No one at the information desks. The entire airport has gross floors. Only the bathrooms are maintained but anywhere outside in the terminals is chaos.
I stopped one airport staff to ask
For the gates and she told me she wasn't information. So yeah welcome to Italy -
Alan B.
We flew into and out of Milan Malpensa, which is close to Lake Como (45 minutes to an hour away). WiFi is supposedly free here, but they want too much personal info and the right to share (sell) your data. They had limited food options, and poorly marked restrooms to add to the austere environment.
In general, we were disappointed with both the Milan airport and Milan Centrale train station facilities and food options. Memo to Milan Airport and Central Train Station: Hey, you're in Italy for crying out loud, and are supposed to have some of the best food in the world! Add some decent dining options! -
Ric T.
I've been to many airports in the past. I can't think of anything original to say about Malpensa. There's the usual wait in line to clear customs, getting your luggage and finding your driver to get to your ultimate destination. We did have a luggage screw-up but that was due to the airlines not Malpensa.
It's a smaller venue from what I could see. Meh!